Purpose, strategy and values

Together with our strategic goals and our corporate culture, our purpose provides the basis for our success across all business segments.

Our purpose – what drives us

We connect people and places,
creating positive experiences.

Our purpose guides our actions and drives us. Our airports connect people and places – regionally and across continents. In everything we do, we aim to create positive experiences.

Our business segments

Mobility hubs at the core

We connect countries and regions with the world – in Switzerland, India and Latin America. We see our airports as state-of-the-art mobility platforms that seamlessly connect all modes of transport.

Commercial centers and experiences

A diverse commercial offering creates lively places where people can spend quality time and with high footfall. Top-class commercial centers provide attractive locations for brands, events and as destinations, creating a positive experience.

High-quality real estate as attractive business locations

We invest in high-quality real estate with direct access to our mobility platforms, which serve as an attractive business location. The revenue generated from this contributes significantly to the economic stability of our company.

Our values & culture – how we work together

We practise five values that connect our employees and create a strong community and corporate culture. These values foster a constructive and respectful dialogue, a culture of openness and willingness to change. They enable us to continuously develop as an organisation and as leaders, teams and individuals.

C: COLLABORATIVE

O: OPEN

A: AGILE

C: COMMITTED

H: HUMAN

Employee satisfaction stands at the core and is measured in terms of employees’ willingness to recommend Zurich Airport Ltd. as an employer. This willingness to recommend the company is derived from the Team Barometer survey and takes the form of the Employee Net Promoter Score (ENPS). To this end, the individual scores on a scale from 1 to 6 measured in the Team Barometer survey are viewed in relation to the number of participants. The sum total of percentage scores between 1 and 3 (detractors, no recommendation) is deducted from the sum total of the scores of 5 and 6 (promoters, active recommendation): ENPS = percentage of promoters minus percentage of detractors. A figure of >68% has been defined as a target.

Our target dimensions

Business development

We are reinforcing our existing business segments both at our Zurich site and at our foreign subsidiaries. This involves ensuring good underlying conditions for flight operations, the further development of the real estate portfolio and a high-quality range of commercial services.

Success is reflected in the share price of Zurich Airport Ltd. with the aim of achieving a higher return relative to the SMIM®.

Economics

We attach importance to high profitability and the efficient capital allocation. In addition to competitive flight operation charges at the Zurich site, we concentrate on unlocking financial value with attractive returns.

The Return on Invested Capital (ROIC) of Zurich Airport Group should be >7.5%.

Innovation & efficiency

We constantly improve our processes with new ideas. To this end, we aim to play a leading role in “seamless travel & mobility” and are seeking to optimise digital customer interaction. The “Innovation Hub” plays a key role in this regard.

Among other things, the EBITDA margin reflects the efficiency of Zurich Airport Ltd. A figure of >55% has been defined as a target.

Quality & customer experience

We are leaders in the physical and digital customer experience. This entails efficient passenger and customer processes, the high quality of the time spent at Zurich Airport and high perceived quality, a broad range of different destinations (the best possible connections between Switzerland and international business centres) and capacity that is aligned to demand.

Overall satisfaction is continuously measured in ASQ (airport service quality) surveys. A target of >4 has been defined.

Sustainability

We are one of the leading airport operators when it comes to sustainability. In line with our ecological & local responsibility, Zurich Airport Ltd. is committed to reducing its greenhouse gas emissions to net zero by 2040. This calls for a systematic focus on energy sustainability by reducing the consumption of resources, boosting energy efficiency and replacing fossil fuels.

The MSCI ESG rating is used to measure our sustainability efforts. This rating assesses how Zurich Airport Ltd. manages its environmental, social and governance opportunities and risks. We are striving to achieve a AA rating.